Accident Liability & Protection

Gaadiwala is committed to safe, transparent rides for both drivers and customers. This page explains how responsibility, insurance, and support work in the event of an accident. The guidance below applies to everyone using Gaadiwala.

Driver Responsibility

• Drivers must follow all traffic laws and regulations
• A valid driving license, vehicle registration, and insurance are mandatory
• Drivers are responsible for safe driving behavior
• Driving under the influence, reckless driving, or rule violations are strictly prohibited
• Off-platform rides are not allowed and void platform protection

Customer Responsibility

• Always book rides through Gaadiwala
• Verify driver and vehicle details before starting the trip
• Follow basic safety practices during the ride
• Report unsafe behavior immediately
• Cooperate with authorities in case of an incident

Insurance Coverage

Insurance coverage may be available to eligible drivers. Any coverage depends on policy terms, document verification, and applicable laws. Coverage does not apply in cases of negligence, traffic violations, illegal activity, or off-platform bookings. No guarantee is implied; final decisions rest with insurers and applicable authorities.

Gaadiwala’s Role

Gaadiwala is a technology and booking platform. We do not control individual driving behavior. Liability depends on local laws, insurance provider decisions, and official investigations. We help with coordination and reporting but are not a substitute for emergency services.

What To Do in Case of an Accident

1. Ensure personal safety first
2. Call local emergency services immediately
3. Seek medical assistance if needed
4. Inform local authorities
5. Report the incident to Gaadiwala support
6. Share required documents when requested

Reporting an Incident

• Drivers and customers can report incidents via support channels
• Accurate and timely reporting helps resolution
• Information is handled confidentially
• Cooperation is required during any investigation

Zero-Tolerance Policy

Gaadiwala has zero tolerance for drunk driving, reckless behavior, harassment, fraud, or misuse. Violations may lead to suspension, permanent removal, and loss of benefits, subject to applicable laws and investigations.

Legal Disclaimer

This information is for general guidance only. Actual liability is determined by local laws, insurance provider terms, and official investigation outcomes. Gaadiwala may update policies at any time. Nothing here constitutes legal advice or a guarantee of coverage.