This page is the final support touchpoint for users who could not resolve their issue through other Help Centre sections.
1. Need Personal Assistance?
If you still need help after checking the Help Centre, our support team is here to assist you.
Use this page for:
- Account-related help
- Technical issues
- General queries
- Reporting problems
2. Contact Options
WhatsApp Support
- Fastest way to reach us
- Ideal for quick questions
- Recommended for drivers and urgent issues
Email Support
- Best for detailed queries
- Suitable for policy issues
- Include registered mobile number
3. Support Timings
Available:
Monday to Saturday
Hours:
Standard business hours
Queries received outside support hours will be handled on the next working day.
4. Before Contacting Support (Important)
To help us assist you faster, please keep ready:
- Registered mobile number
- Role (Customer or Driver)
- Clear description of the issue
- Screenshots (if any)
5. Issue Categories We Handle
- Login / OTP problems
- Profile visibility issues
- Subscription & payment queries
- Technical bugs
- Policy clarification
6. What We Don't Handle
These are to be resolved directly between users:
- Ride price negotiations
- Payment disputes between customer and driver
- Personal disagreements
7. Response Time
Faster response time for quick queries.
May take longer depending on query complexity.
We aim to resolve issues as quickly as possible.
8. Emergency & Safety Issues
For immediate safety concerns:
- Stop interaction immediately
- Contact local authorities if required
- Report the issue to Gaadiwala afterward
9. Feedback & Suggestions
We welcome your input to help us improve Gaadiwala:
- Feature suggestions
- Platform improvement ideas
- User experience feedback
